The Door-to-Door CoC establishes binding quality standards for door-to-door sales in the telecommunications industry, including clear identification of sales staff, transparent information about the purpose of the visit, and complete and complete pre-contractual information for consumers.
By demonstrating compliance with the high standards set out by the Code, Vodafone reinforces its ongoing commitment to strong consumer protection in direct sales. Yearly audits from the independent monitoring body ensure that the requirements of the Door-to-Door CoC are not only formally adopted, but also consistently implemented in practice.
Check out Vodafone’s adherence in the Public Register of the Door-to-Door Code of Conduct.
Jörg Hormann, Head of Direct Sales Consumer Customers, Vodafone Germany, comments:
Vodafone attaches decisive importance to ensuring that its self-employed commercial agents always act with integrity. What matters to us are honest, clean and sustainable doorstep sales, combined with competent advice. A contract should only be concluded with a customer if the product is suitable for them and the customer consciously wishes to obtain and use it. Clear conduct guidelines are in place, and every sales partner is obliged to comply with them. The renewed confirmation of our compliance with the Door-to-Door CoC underscores our commitment to advising consumers clearly, transparently and reliably in direct sales as well.
Gabriela Mercuri, Managing Director of SCOPE Europe, added:
We are pleased to expand our monitoring activities to the Door-to-Door Code of Conduct and to see Vodafone renew its commitment to high standards in door-to-door telecommunications sales. Vodafone's continued adherence demonstrates the value of industry-led compliance tools in building consumer trust and promoting responsible business practices.
